Client FTP Guide

Our Client File Transfer Protocol (FTP) Guide will help you connect to the Dove Direct FTP easily and quickly to submit your artwork files. By uploading files directly to the Dove Direct server, you won’t have to rely on email or couriers.

PLEASE NOTE*** THE BELOW METHODS ARE TO BE USED ONLY FOR NON-SENSITIVE DATA AND ART FILES REQUIRING THE LOWEST LEVELS OF SECURITY.

Data requiring compliance for Hippa, PCI, and others, including data that contains Personal Information, reqiures clients to contact us at prepress@dovemailing.com and setup a dedicated VPN / SSH / SFTP account.

Listed below are the methods you can use to upload files to Dove Direct:

• You will need to complete our FTP Request Form, or visit prepress@dovemailing.com
  
• You will need to use Internet Explorer, Safari, Google Chrome or Firefox browsers
  
• You will need a user name and password
• You can register here to get an FTP user name and password
• To register immediately, email us at prepress@dovemailing.com
  
• Alternatively, you may contact your Dove Direct Project Manager: 404-629-0122.
  
• You must download and install an FTP Client such as FileZilla, Transmit, Cyberduck, Fetch, etcetera, to connect and upload your artwork or data files
• You can download and install a file sharing service, such as Dropbox, OneDrive, GoogleDrive, etcetera, and send us the link
• You can upload non-sensitive data and art files using our FTP
• You should set up a dedicated VPN / SSH / SFTP account by contacting prepress@dovemailing.com for confidential/personal information that requires compliance with HIPPA, PCI, etcetera

1. Connecting Via Email

Note:  Please compress email file contents to less than 10MB and send to: prepress@dovemailing.com

2. Connecting to FTP to Submit Artwork

Note:  Clients must first download and install an FTP client.You will need your ‘case sensitive’ user name and password.  Prior to getting your personal username and password, You must first visit ftp.dovemailing.com and use the temporary username and password to gain access.

FTP:  ftp.dovemailing.com
Temp Password:  temppassw0rd
Temp Username:  dovetemp
Note:  Once you have registered, set your personal username and password.  You will need your personal credentials to gain access to the Dove Direct FTP server.
UserName:  your assigned/registered user name
Password:  (case sensitive)

3. Connecting via File Sharing Networks

Note:  Connecting to Dove Direct via file sharing services such as Dropbox, OneDrive, GoogleDrive, and others, clients must download and install the file sharing clients, upload and send us the link to download the files to prepress@dovemailing.com.

4. Connecting via Other Online File Sharing Services

Note:  When using online file sharing services such as: https://uploadfiles.io/, clients must upload the files to the site, and send the download links to prepress@dovemailing.com.

More Recommendations For Sending Artwork and Data Files

Customers who wish to submit artwork and data files have four options.  FTP, mail/courier, eMail or Foolproof E-Mail File Transfer.

• For faster upload/download times, and to retain data integrity (particularly fonts), please compress your files with WinZip (Windows) or Stuffit (MacOS).
• Upload your files to our FTP server here:ftp.dovemailing.com – or by using any FTP Client software, such as Fetch, Transmit (MacOS), Cute FTP (Mac/Windows), or WS_FTP (Windows).
• Create a subdirectory for your job and copy all the files into that directory. After copying the files, please send us the details of the job via e-mail, including file details, size of data uploaded, PC/Mac job, etcetera.

Submit via Mail/Courier

• We accept the following media: CD / DVD
• Please fill out and print our FTP Request Form and send it along with your files and printouts so that we know what you need: quantity, paper type, colors, and other pertinent details
• Please include a copy of all image/graphic links, screen fonts and printer fonts
• Enclose a final black-and-white, same-size proof with all pre-press and post-press operations clearly marked
• Include digital data for punching and spot UV, etcetera, if any
• Courier or mail to: Dove Direct | 5601 Fulton Ind Blvd SW | Atlanta, GA 30336-2632, 404-629-0122

Submit via E-Mail

• You can send digital data as an e-mail attachment as long as the e-mail contents have been compressed to be no more than 10 MB.

Note: File names containing spaces and special characters, and without proper application extensions added to the file name, may cause an improper transfer.

Submit via Foolproof E-Mail File Transfer:

• File Types: Adobe CS, CS2, CS3, CS5 (InDesign, Photoshop, Illustrator included), QuarkXPress and Freehand 8-X
• PC files for Quark must use True Type fonts only, and Adobe CS files must have all fonts converted to paths. Note: The PC does not support other applications.
• Files must contain only text/vector data, without any pictures
• Files must be less than 10MB
• For faster upload/download times, compress your files using WinZip (Windows) or Stuffit (MacOS)
• Be sure to add the appropriate application file extension to your file name
• Attach the artwork to your e-mail message as a file attachment from Internet Explorer or Firefox
• Send the e-mail to us at: ftpguide@dovedirect.org and please copy your Dove Direct Sales Consultant or Project Manager
• Once your artwork is submitted, please fill out and submit our FTP Request Form so that we know what you require: quantity, paper type, colors, and other pertinent details

Frequently Asked Questions and Useful Resources

Q: I can’t establish a connection to the FTP Server. What’s wrong?

A: Ensure that the username and password credentials are accurate. Passwords are case sensitive. In addition, if you are using an FTP Client not mentioned above, make sure the FTP connection is set to passive.

Q: Is my upload file too large?

A: If you are using Internet Explorer’s built-in FTP functionality, you may run into hang-ups or freezing when trying to upload images or files that are very large (50MB+). If you need to upload large image files, we recommend using a standalone FTP Client, such as FileZilla.

Q: I’m able to upload files and images with no problems. Is it possible to manage my FTP and delete files/folders?

A: Accounts are created to allow deletion of files/folders within the FTP account. If you require further permissions or the adding/deleting of files is not working, please contact your Dove Direct Project Manager.

Helpful Hints for PC Users!

• If you experience issues with the above process for the web browser upload, please use the FTP Client FileZilla to access our FTP server. Please refer to the FileZilla Download & Configuration Instructions on our Helpful Resources Forms page
• Important: After you upload your artwork, or if you have trouble uploading artwork, please send an e-mail to your Dove Direct sales consultant or project manager. Once we receive your e-mail, we will ensure your files have been received in good order – or provide you with immediate assistance.

Helpful Hints for Mac Users!

• Should you experience issues with the above process for the web browser upload, please use any of the following FTP Clients to access our FTP Server. Free downloads of these FTP Clients are available via the Internet:
• FileZilla: http://www.dovedirect.org/filezilla.pdf
• Transmit: http://www.macupdate.com/info.php/id/6771/transmit
• Cyberduck: http://cyberduck.ch

Important: After you upload your artwork, or if you have trouble uploading artwork, please send an e-mail to your Dove Direct Project Manager. Once we receive your e-mail, we can confirm that your files have been received in good order – or provide you with immediate assistance.

Helpful recommended documents for our information system users:

• FileZilla Download & Configuration Instructions
• Supported File Formats
• Tips & Tricks

If you need help at any time, please contact your Dove Direct Project Manager:

• Dove Direct: 404.629.0122
• E-mail: prepress@dovemailing.com
  

Please feel free to Contact Us by email, contact form or via telephone 404.629.0122 should you require any assistance using this site.

The site is secure with each client having exclusive, private access over their Internet connection to a folder designated exclusively to them. The speed of the file transfer is dependent on the speed of your internet access.