• Dove Direct Case Studies

    Dove Direct Case Studies

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Case Studies

Dove Direct works with clients around the world.  Through a host of solutions and services, we positively enhance customer communications and messaging for multiple industries across commercial, government and nonprofit organizations.

The following case studies are real examples of how Dove Direct has helped organizations automate processes, reduce turnaround time, eliminate waste, save money, win new business, secure accountability, guarantee integrity, and more.

We invite you to review our work.  Alternatively, you can chat with a Dove Direct Sales Representative at (404)-629-0122 or Contact Us, and we can assist you in finding the solutions, services and/or products that meet your needs.

On-Demand Marketing Support

Project Challenge

  • An Atlanta based marketing agency needed a reliable partner to print and mail advertising collateral on demand.
  • Data files came in from several cities multiple times a day.
  • Project response times required 24/7 operations throughout project life.

Solution

  • We designed and developed custom applications to automate data cleansing and the collateral composition.
  • By integrating complex bar codes into the document workflow, we were able to match collateral before inserting into envelopes.  This process also guaranteed the integrity of each package.
  • By running multiple shifts and being a vertically integrated print and mail facility, we were able to meet the strict deadlines and SLA guarantees.

Top 3 On-Demand Marketing Support Results

500K Plus

500K Plus

Pieces Mailed Per Month

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90 Plus

90 Plus

Number of Collateral Types

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O - Blackout

O - Blackout

No Blackout Periods Experienced

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Statements Processing Case Study

 Project Challenge

  • A Fortune 500 retail giant needed a print & mail service provider to print statements and notices for their financial services & logistics department.
  • The data contained personally identifiable information and data security was of utmost concern.
  • There were 20+ different type files sent every day from four mainframes across the country.
  • Dove was contracted to automate data processing, printing and mailing.

Solution

  • We developed a custom processing software and the corresponding user interface along with a comprehensive XML driven file processing system.
  • The applications were then integrated with a third-party automation software.
  • Alerts, audits and reporting were setup to reduce downtime and facilitate process improvement.
  • By using our document composition platform we were able to compose, print & mail the statements within three hours.

Top 3 Statements Processing Results

20+ Processes

20+ Processes

20+ Key Processes Automated

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75% Reduction

75% Reduction

Processing time reduced by 75%

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10+ Million

10+ Million

10+ million statements annually

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FCRA Document LifeCycle Management

Project Challenge

  • A large background check provider used to manually create, distribute and archive multiple types of letters, forms and compliance documents.
  • The client wished to outsource and automate the process to reduce dependencies and complexities of making periodic changes.
  • Dove Direct was tasked with designing the document lifecycle management solution.
  • Tracking, Returns Processing and Reporting were the key requirements to ensure compliance with FCRA laws.

Solution

  • Our analysts and developers worked with the client's product managers to analyze their documents processing and compliance needs.
  • We designed and developed a custom solutions built on our document composition platform to manage the lifecycle (from composition to archival)
    of the documents generated within the client's organization.  These documents included letters, compliance forms, background reports, etcetera.
  • The solution helped the client consolidate printing and mailing operations to a single vendor, thereby reducing costs and risks.

Top 3 Document Management Results

73 Unique Documents

73 Unique Documents

Document Number Migrated

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24 Hours

24 Hours

Target Turnaround Time Achieved

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2+ Million

2+ Million

Records Processed Year 1

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