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Triple ROI with Print and Digital


Welcome to the Dove Direct Print and Marketing Blog. Today's post, "Triple ROI with Print and Digital," brings to fore supporting data that eradicates the concept that brands that rely solely on digital marketing reap the highest ROI. That is not the case. Digital-only strategies will be under more scrutiny in 2020.

Our Quote of the Day: "Do not go where the path may lead, go instead where there is no path and leave a trail." – Ralph Waldo Emerson

Renowned Effectiveness Expert Peter Field discovered that while print and digital platforms perform very well in delivering business goals, it's the combination of the two platforms that provide advertisers with a stronger multiplier effect versus using only one of the formats. It is similar to the one-two strategy cast by Muhammed Ali during his stellar boxing career. One punch was good, but the one-two punch made him a lethal weapon in the ring. Such is the case when brands combine print and digital.

The Two-Punch Strategy

Research findings show that marketers who apply the two-punch strategy of print and digital realize a return on investment that averages 3.5 fold.

This may be foreign for brands and marketers to grasp due to a satiated love-fest with digital; however, recent findings have the digital-only strategy under evaluation. Media biases outlining this misnomer were brought to light in a 2018 report from Radiocentre and Ebiquity, entitled "Re-evaluating Media."

According to Mark Ritson, a media commentator with a Ph.D. in Marketing the findings, "laid bare marketers' perceptions about which channels perform best, and the extent to which they're divorced from reality."

What Marketers Value Most

The report, "Re-evaluating Media," revealed what marketers deem to be the most valuable factors that they base their strategies upon, which are ROI, emotional response, and brand salience. However, and most importantly, this report debunks the notion the digital love-fest followers maintain that traditional media should be put on the back burner. Spoiler Alert! That idea is absolutely far from reality.

Ritson's observation was twofold, and he states further, "First, a significant number of marketers are not driven by data anymore. They look at their own highly unrepresentative media consumption and use that as a proxy for their media planning."

Ritson continues with a second observation; "There is a significant bias within media agencies towards digital media and against so-called traditional alternatives. If you look at the amount of money that can be made in fees and rebates from digital media it is often a factor of three or four times more profitable to recommend digital video over TV or radio. In the world of big data, that's a huge mistake. What may appear to resemble an opportunity, based on an internal perception, could be very misleading".

Further, appearances can be quite deceiving — case in point. In the movie Pretty Woman, Julia Roberts attempts to purchase upscale clothing on Rodeo Drive in Beverly Hills. As her character is under-dressed, the sales staff dismisses her due to her unbecoming appearance, not realizing that the character has access to thousands to spend on clothing and accessories.

Although she was turned away by the store, Ms. Roberts returns after making huge purchases. She utters the term, "Remember me, I was here yesterday trying to buy, and you wouldn't help me,' huge mistake.' She raises both hands clutching multiple bags filled with upscale merchandise, pointing out that they missed a significant sales opportunity.

Julia Roberts's character in Pretty Woman represents traditional media, and the preconceived notion blinded the store staff who lost the sale and commissions because of their assumption that only well-dressed shoppers are choice targets.

Reality Versus Perception

The report also brought to light the perception/reality gap measured against 12 criteria, and the results were confounding.

Below are the ratings from the advertising agencies and the actual results.

  • 1 - TV
  • 2 - Online video
  • 3 - Social Media
  • 4 - Out of Home
  • 5 - Cinema
  • 6 - Radio
  • 7 - Newspapers
  • 7 - Direct Mail
  • 9 - Online Display
  • 10 - Magazines

Now, review what the evidence stated:

  • 1 - TV
  • 2 - Radio
  • 3 - Newspapers
  • 4 - Magazines
  • 5 - Out of Home
  • 6 - Direct Mail
  • 7 - Social Media
  • 7 - Cinema
  • 9 - Online Video
  • 10 - Online Display

When you look at the media spend allocations, traditional media receives far less than its digital counterparts, yet, reality says it should be the other way around, as digital ranked 7th, 9th, and 10th. Now is the time for marketers to review their strategy and spend.

Marketing Rot

The imbalance of marketing strategies revolve around the focus on short term gains, which went a long way in negating the effectiveness of the marketing world, and most importantly muddies the waters regarding which marketing mediums are most effective, albeit digital or traditional.

Both the IPA and ISBA surveys support that supposition, as 75% of marketers and 73% of agencies are in lockstep. They agree that short-term strategies take precedence over long-term objectives. Further, only 14% of marketers and 4% of agency execs strongly agree that marketing objectives focus on a long-term strategy of one-to-three years.

Marketing Effectiveness Revisited

Instagram, the latest digital darling, is considering removing "likes" from its platform. You may wonder why the platform would remove the rating system. However, we believe it is because likes do not turn into revenue. Or, for that matter, a qualified lead. Likes, clicks, shares, and impressions are great for racking up popularity scores but not necessarily revenue. In the end, those interactions may reduce the effectiveness of the marketing results.

A short-term gain focus versus a long-term strategy can produce an unfavorable result regarding marketing effectiveness. According to effectiveness gurus Les Binet and Peter Field, "On average, marketers should invest 60% of their budgets in long-term brand building; and 40% on short-term sales activation to achieve the best return on marketing investment (ROMI)."

Real Integrated Marketing

Research and results demonstrate that adding print to the media mix results in a higher ROI. Further, the trust element increases by another factor when the strategy includes a traditional medium as part of the marketing mix.

IPA's Marketing Effectiveness in the Digital Era report concludes that adding press or direct mail to the marketing mix boosts overall effectiveness by 15% and 10%, respectively.

The Net-Net

Yes, digital will continue to be the current medium darling that brands and marketers utilize. However, if your brand strategy is to increase ROI three-fold, then adding a traditional medium is necessary. In summation, adding print to the mix makes sense. We hope you enjoined the article, and thanks for reading "Triple ROI With Print and Digital"!

Let's have a conversation about integrated business solutions and how they can help grow your business, change behavior, and improve the customer experience. Join us at our next Open House. You can learn about our solutions, including direct mail strategies, printing, print software, transactional documents, variable digital printing, brand equity, and unified marketing collateral.

We invite you to join us for an hour or two at our next Open House on February 27, 2020, from 10:30am to 3:30pm. You can also tour our 58k+ Sq. Ft. facility and experience our vast array of state-of-the-art print, mail, and sorting infrastructure. Let us show you how to improve your document processes to optimize your workflow, reduce your costs, and maximize your organization's printing, letter shop, and mailing capabilities. Dove Direct does have an official USPS certified bureau located within our offices that will save you time and money. And, if you bring us your files, we will create a demo file for you.

For more information, call Carla Eubanks at 404-629-0122 or email Carla at This email address is being protected from spambots. You need JavaScript enabled to view it..

Dove Direct, your Atlanta based print and mail solutions provider, offers organizations end-to-end data, printing, and mailing solutions: Data Management, Variable Digital Printing, LetterShop and Fulfillment, Fully Automated MLOCR Presort Bureau, Marketing and Production Management Support and Secure Data Life Cycle Management.

If you don't want to wait for the Open House, you can reach Dove Direct today by calling 404-629-0122 or use the
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